FAQ'S

Processing + Shipping

Please note that all items are made to order. Processing time for clothing items (i.e., t-shirts, crop tops, hats, etc) is 3-8 business days. Processing time for non-clothing items (i.e., mugs, journals, lip glosses, body products, etc) is 3-9 business days. Business days are defined as Monday-Friday. Once an order has completed processing and is ready for shipment, you will receive an email notification. To ensure receipt, please be sure to provide a valid email.

 

All orders require full first and last name. Billing or shipping address must match your credit card company. If an order is received without all the required information, you will be required to submit documentation that your purchase is authorized. If the documents aren’t received within 3 business days, your order will be cancelled and refunded LESS shipping and 30% processing fee.

 

All items ship from the United States. Shipping within the United States is 3-8 business days via UPS, USPS or UPS Smart Post. Please plan accordingly if purchasing as a gift/special occasion or if you need your items before a specific timeframe).

When ordering multiple items (ex: 2 t-shirts + a mug, 1 t-shirt + a journal, etc), items may be shipped separately.

 

Returns + Exchanges

Because all items are made to order, we do not accept returns or exchanges UNLESS there is an error on our part. Errors include:

• ordering one size but receiving another (to ensure size accuracy, please review the size chart link)

• design errors (significant ink bleeding, misplaced design, etc)

• printing on a color/style not requested

• incorrect order

Items found to be defective will be replaced with the same style/color and size.

Order modifications/Cancellations are accepted within 24 hours of payment. However, if an order has already gone to print, we can not honor a request for modification/cancellation. Please confirm ALL details before submitting an order.

Still have questions? No problem! Email orders@bravehartco.com